Data Privacy - ServicePlus App

Data Protection Declaration and Consent to the Use of EMAG’s ServicePlus App (effective August 2017)

1. General information on data protection

1.1 This Data Protection Declaration applies to the use of EMAG’s ServicePlus App (hereinafter referred to as the “App”). The App is provided by EMAG GmbH & Co. KG, Austraße 24, D-73084 Salach (hereinafter referred to as “EMAG”).

1.2 As part of your use of the App and services complementary to the App (e.g., the service hotline for support), you consent to EMAG and/or any other company in the EMAG Group as well as any service providers contracted by EMAG and/or any other company in the EMAG Group collecting, processing and/or using your personal data.

1.3 Protecting your personal data is important to EMAG, in particular protecting your personal rights when EMAG processes and uses your personal data. Personal data is collected, processed, and used in compliance with the relevant legal provisions including, but not limited to, the EU General Data Protection Regulation (GDPR), the Telemediengesetz (Telemedia Act of Germany, TMG) and the Bundesdatenschutzgesetz (Federal Data Protection Act, BDSG).


2. Automated data collection and processing by the App

2.1 As part of your use of the App, the following information is saved automatically and temporarily on server log files:

2.2 In addition, the time of login and the time the inquiry was sent are saved in a separate log file together with the user ID. Evaluations are conducted for administrative purposes only and include, but are not limited to, preventing misuse of the App and the services offered through the App. The information is not used in any other way.


3. Collection and processing of data provided on a voluntary basis 

3.1 All personal data provided (last name, first name, e-mail or postal address) by you to EMAG via the App is provided on a voluntary basis. EMAG uses this data to manage its relationship with you and to process your inquiries.


4. Transmission to third parties

4.1 No personal data provided to EMAG will be transmitted to any third party, except


5. Your right to obtain information

5.1 At your request provided to us in writing or by e-mail, we will inform you at no charge about the personal data we have obtained and saved as part of your use of the App. Please send any such written request to EMAG GmbH & Co. KG, Austraße 24, D-73084 Salach or to

5.2 In addition, according to the law you have the right to have your personal data corrected, blocked, and/or deleted.

Any questions? We are happy to help you:

EMAG GmbH & Co. KG


ServicePlus App: Imprint | Data Privacy | General Terms of Use